Housekeeping department management
This comprehensive course provides the essential knowledge and practical techniques required to excel in Housekeeping Management.
You will begin by analyzing the department’s strategic importance and organizational chart, detailing the specific roles (Housekeeper, Valet, Cleaner, etc.) and the complexities of outsourcing.
The curriculum moves systematically through organizational techniques (area distribution, laundry management, equipment, and cleaning products).
A major focus is placed on core operational processes, including the daily routine, SOPs, quality control, inventory, and the effective use of digitalization.
Contenido de la formación
114 Lecciones | 25:00h en total
Welcome
| 1.1 Before you start… |
| 1.2 Introduction |
Description and organisational chart of the department.
| 2.1 1. The importance of housekeeping |
| 2.2 Activity_Housekeeping: key concepts in action |
| 2.3 2. The department organisational chart |
| 2.4 Activity_Structure and functions in Housekeeping |
| 2.5 3. The housekeeping manager |
| 2.6 Activity: Key decisions in hotel operation |
| 2.7 4. The Assistant Housekeeper |
| 2.8 Activity_The Assistant Housekeeper Myth or Reality? |
| 2.9 5. The Room Attendant |
| 2.10 Activity: The Room Attendant: knowledge in action |
| 2.11 6. The Cleaner |
| 2.12 Activity_The cleaner: functions and organisation |
| 2.13 7. El valet |
| 2.14 Activity_Functions and responsibilities of the Valet or Room Attendant |
| 2.15 8. Outsourcing the service |
| 2.16 Activity_Decision under pressure: Do we outsource? |
| 2.17 Descargable módulo 1 |
Organisation of the housekeeping department.
| 3.1 1. Distribution of the areas of an establishment |
| 3.2 2. Room and bathroom elements |
| 3.3 Activity_Know Your Hotel Areas & Laundry |
| 3.4 3. Laundry management (internal or external) |
| 3.5 4. Management of a hotel’s internal linen |
| 3.6 Activity_True or False – Laundry & Rooms |
| 3.7 Resumen descargable Módulo 2 |
Cleaning equipment and products.
| 4.1 1. Cleaning equipment I |
| 4.2 2. Cleaning equipment II |
| 4.3 Activity_Housekeeping Tools & Safety |
| 4.4 3. Products used by the cleaning service |
| 4.5 Activity_True or False – Cleaning Procedures & Products |
| 4.6 Resumen descargable Módulo 3 |
Cleaning procedures.
| 5.1 1. Cleaning and disinfection + methodologies |
| 5.2 Activity_True or false_Cleaning and disinfection |
| 5.3 2. Guest room and departure room |
| 5.4 Activity_True or false_Guest room and departure room |
| 5.5 3. Deep cleaning |
| 5.6 4. Bed-making process |
| 5.7 Activity_ Deep Cleaning & Bed-Making Errors |
| 5.8 Resumen descargable Módulo 4 |
Key operations and processes in Housekeeping.
| 6.1 1. Housekeeping department dictionary |
| 6.2 Activity_Know Your Housekeeping Routine |
| 6.3 2. The daily routine in housekeeping |
| 6.4 Activity_Daily Routine in Housekeeping: Order & Identify |
| 6.5 Practical Case: Are You Ready to Solve It? |
| 6.6 Practical Case Solution |
| 6.7 3. Housekeeper and Assistant Housekeeper Operations |
| 6.8 Activity_Executive Housekeeper Daily Operations Quiz |
| 6.9 4. Inventory and Purchasing |
| 6.10 5. Technology and Digitalization |
| 6.11 Activity_True or False: Housekeeping Inventory & Digitalization |
| 6.12 6. Assigning rooms to room attendants |
| 6.13 7. Priorities during the room cleaning service |
| 6.14 Activity_Housekeeping Operations: Room Assignment & Cleaning Priorities |
| 6.15 8. Room inspection |
| 6.16 9. Quality management and SOP’s |
| 6.17 10. Supervising processes, not just results |
| 6.18 Activity_True or False: Housekeeping Supervision and Quality Control |
| 6.19 11. Public area management |
| 6.20 Resumen descargable Módulo 5 |
Customer service from Housekeeping.
| 7.1 1. Guest service |
| 7.2 2. Handling Complaints |
| 7.3 Activity_Room Attendant & Guest Service Quiz |
| 7.4 3. Building Guest Loyalty |
| 7.5 4. Challenge I |
| 7.6 5. Chellenge II |
| 7.7 Resumen Descargable Módulo 6 |
Relationship with other departments
| 8.1 1. Communication between Housekeeping and Reception |
| 8.2 2. Housekeeping and Other Departments |
| 8.3 Activity_Coordinate like an expert housekeeping manager! |
| 8.4 Resumen Descargable Módulo 7 |
Team leadership and motivation
| 9.1 1. Vocation vs. service vocation |
| 9.2 2. The 9 traits of the leader |
| 9.3 Activity_Understanding Vocation & Leadership in Housekeeping |
| 9.4 3. How to face the transition to housekeeper position |
| 9.5 4. Question everything – continuous improvement |
| 9.6 Activity_Stepping into Leadership Quiz |
| 9.7 5. Executive housekeeper vs. operational housekeeper |
| 9.8 Resumen Descargable Módulo 8 |
Working environment: Briefings, SOPs, conflict management, etc.
| 10.1 1. The briefing |
| 10.2 2. SOP’s |
| 10.3 3. Actions to boost your work environment |
| 10.4 4. Feedback |
| 10.5 Activity_Mastering Housekeeping Briefings, SOPs, and Feedback |
| 10.6 5. Affection vs. demandingness |
| 10.7 6. Talent development |
| 10.8 7. Knowing how to delegate |
| 10.9 8. Conflict management |
| 10.10 Activity_Care vs. High Standards & Talent Development |
| 10.11 9. Brand ambassador |
| 10.12 10. Affective communication |
| 10.13 11. Searching the happiness |
| 10.14 12. Take care of yourself… take care of your team |
| 10.15 Activity: Being a Brand Ambassador |
| 10.16 Resumen Descargable Módulo 9 |
Success stories: The Residences Islantilla
| 11.1 1. Work Environment Outsourcing |
| 11.2 2. Work Environment: Assertiveness |
| 11.3 3. Organizational Chart and Distribution of Functions |
| 11.4 4. Organizing Trolley/Offices |
| 11.5 5. Schedule Management |
| 11.6 6. Orders to Storeroom |
| 11.7 7. Sustainability |
| 11.8 8. Housekeeping Objective |
Success stories: Seaclub
| 12.1 1. Amara Fernández’s Career Path, Housekeeper at SeaClub |
| 12.2 2. How to Lead the Team |
| 12.3 3. Boosting Talent Through Training |
| 12.4 4. Sustainability in the Housekeeping Dept. |
Success stories: BG Hotels
| 13.1 1. Concepción Bonet’s Career Path, Housekeeper at BG Hotels |
| 13.2 2. Complaint Management in the Rooms Department |
| 13.3 3. Internal Laundry Management |
| 13.4 4. From Hotel Housekeeper to Chain General Housekeeper |
Assessment and Certification
| 14.1 Exam |
| 14.2 SATISFACTION SURVEY |
| 14.3 CERTIFICATION |
¿Qué beneficios obtendré?
- Master Departmental Structure and Organization: To recognize the strategic role of Housekeeping, identify all roles (e.g., Housekeeper, Valet, Cleaner) and their specific functions, and effectively organize resources, including managing laundry operations and utilizing the correct cleaning equipment and products.
- Ensure High-Level Cleaning and Quality Standards: To apply precise cleaning procedures for guest rooms, deep cleaning, and bed-making. This includes implementing key operations like inventory, purchasing, and digitalization to uphold strict SOPs and quality control.
- Optimize Workflow and Supervisory Auditing: To develop skills in managing the daily routine, assigning rooms efficiently, and prioritizing cleaning tasks. This also covers performing effective room inspections and supervising processes, not just results.
- Enhance Guest Satisfaction and Loyalty: To master customer service protocols, confidently handle guest complaints, and develop strategies for building guest loyalty by creating unique service experiences.
- Develop Interdepartmental Leadership: To understand the critical need for coordination with other departments and to cultivate essential leadership skills, including team motivation, delegation, effective briefings, and conflict management to ensure a positive working environment.
¿Para quién es este curso?
- Camarero/a de Pisos, Gobernanta/e, Subgobernanta/e, Valet
¿Obtengo certificado?
- Si completas el curso con éxito y superas la evaluación final, recibirás un certificado de aprovechamiento que demostrará que has adquirido los conocimientos y habilidades en la materia.
Contenido exclusivo para Hoteles y profesionales del sector
Formación para facilitar un camino hacia la excelencia en cada uno de los departamentos para empresas que aspiran a liderar el sector.
- Formación continua por especialistas del sector
- Seguimiento mediante Dashboard
- Itinerarios que se adaptan a las metas empresariales
- Acceso 24/7 a todos los cursos especializados y actualizados
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- Customer service for hotels and accommodations
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TURISCOOL CURSOS PARA EMPRESAS DEL SECTOR HOTELERO
Seguimiento personalizado
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Itinerarios formativos
Posibilidad de elaborar itinerarios con la formación que necesita cada departamento para lograr los objetivos del hotel.
Especialistas de la industria hotelera
Cada curso ha sido elaborado por un experto en la materia, dando los conocimientos prácticos para aplicar lo aprendido desde el primero minuto.
Formación actualizada
Cada semana un nuevo curso, un catálogo que nunca para de evolucionar y una formación 24/7.
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Nuestro catálogo en modo suscripción está diseñado para que tu empresa logre la delantera y aplique los conocimientos más novedosos. Un equipo de 10 siempre al 100%
FAQ
Preguntas frecuentes
¿Necesito experiencia previa en análisis de datos para tomar este curso?
No es necesario tener experiencia previa. Este curso está diseñado para ofrecer tanto a principiantes como a profesionales del sector turístico las herramientas y conocimientos necesarios para dominar la materia. Es posible que exita algún curso base que recomendamos seguir.
